I like that it is so easy to use, and that you can access my information from anywhere with an internet connection. It's also very secure! The user interface could be more aesthetically pleasing. But other than that, everything was wonderful! There wasn't anything that needed improvement at all. Accessibility has been easier with this program. Since we're using a third-party vendor for our employee benefits administration, they were able to streamline things such as creating documents or sending emails via their system instead of having us go through ours.