I like how easy it was for me, as an admin user of my organization's CRM (Salesforce),to send customized messages via text message or even WhatsApp/WhatsApp Business Channels from inside Sales Force! It has been great so far since we started using this product in our daily operations with customers through out India.
Very useful tool indeed!! Nothing specific yet but will update when needed.. This software helps us communicate effectively within team internally & externally across various geographies by sending quick replies / notifications etc.