The most useful feature is being able to view patient information without having an appointment scheduled in advance (which can be difficult when you're seeing patients). It's not easy for me as I'm used only doing appointments during business hours from home; however it would help if they offered some type of remote access or app so we could use this at our leisure time instead! We've had great success using WiseWise since implementing last year - especially regarding scheduling/appointments which has improved efficiency greatly within my office!!