Review on Lightweight Folding Electric Scooter For Kids & Teens - Swagtron SG-8 Swagger 8 With Enhanced SEO by Zack Frazier

Purchased on Dec 18 as a 2020 Christmas gift for my 9-year old son. He was excited and tested after assembled. Then snow came, the unit was in placed my storage until late March. They he took a ride (the 2nd ride), the hand brake (fixed with a single screw) was broken (see the two pictures), the flimsy screw hole cracked in half, so the handbrake wouldn't stay. When it happened, my son was falling off the unit and got a scratch on his leg, bleeding (so, UNSAFE!).Note, given their 90-day warrantee (which is a BS), in March 2020, after the unit slept during the winter months, we are out of warrantee period. I didn't worry too much, as I saw it was just a screw issue on the small plastic piece, so I contacted ebay for technical help, asking if where to get a replacement parts (willing to purchase), and was kindly directed to email the manufacturer for parts replacement. Be fair, at the first time they emailed me back politely saying the parts are out of stock and would inform me when it is restocked. Then I waited, weeks passed, no response. Followed up with emails, and I got feedback saying my unit warrantee has been expired, so, no free parts will be supplied. I needed to ship the unit back for service, and estimated costs would be $60-90 plus shipping ($30). After a few email exchanges (each returning email took weeks to receive), I got no solution. A small plastic ring would cost me over $100 for to repair? and by that time a few months passed already. So, I called ebay again for solution. Thanks to ebay, they said because it had been long passed the free return period, they could refund it, but they succeeded to push for a replacement, and I got a new one, excited!Well, the new unit arrived pretty quickly (ebay's credit!), but unfortunately after assembled, the unit had a malfunctional handbrake - we tested at home before letting the unit go out, and the handbrake was completely not responding (video) - proven to be POOR QUALITY. Then, I concluded that this purchase really shouldn't have been made. I contacted ebay customer support. After a long conversation, they agreed to take it back with a partial refund (prorated but not sure what is the basis) - not be best but better than a total loss!Overall, we had the unit for about 6 months, had about 3 rides, and most of the time was debating with the manufacturer customer service or communicate with ebay customer support for solutions - not the best experience. Factors like Unsafe, Poor Quality, and very bad manufacturer tech support should be enough for one to consider if you want to buy this thing.