The ability to create change requests from our mobile devices is one of my favorite features! I can now submit changes directly via email, which has been an issue in past years when submitting through Change Request tool only allowed for manual entry into tickets. It's easy enough that anyone at any level within the organization could use it with little training needed. There are some minor quirks here or there, but they aren't deal breakers by far. If you're looking for something simple yet powerful like this product, give it shot - we've used intachange extensively across multiple projects without issues. We have many different types of users who need access to make modifications easily throughout their day (project managers, project teams).