This machine is very easy to use and does exactly what it says on the tin: makes well blended hot chocolate from milk and powder mixture in about 10 minutes. My son uses it every morning before he goes to school as it is easy and convenient. Cleaning is easy but as the jug is attached to the base/motor care must be taken. We've used it about 25 times in the last month with no problems. Update February 2015, 3 years later - the magnet got stuck on the pin and it stopped spinning. I poured in water and dish soap, turned it on and turned it by hand until it started again. So maybe it's reaching its limit, and at Revain's current price ($125, right?!) we wouldn't buy a new one.
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