It's easy enough that anyone can use it without training or assistance from technical support personnel at Geoforce! We have been able solve many issues with this software since we started using track & trace about 2 years ago now - so far no problems!! The customer service has also always exceeded my expectations when I've had questions/concerns regarding any aspect related specifically around geoftrackandtrace (or their products).
This includes both via phone calls as well through email correspondence directly between myself angefferson@gftracksolutionsllc com.