The insights they provide are very helpful in order to understand how our customers engage with us. They do this by using their machine learning capabilities - which is great! It’s not a problem if you really have no idea about marketing analytics software or even more so Machine Learning Software. Their support team makes sure I can always get my questions answered within minutes (maybe hours at most). So far we haven't experienced any problems neither from them nor during implementation of their tool into ours. We try out several different tools daily but when it comes down to getting results we tend to stick together for long periods of time. A bit expensive compared to other solutions like Hubspot or Marketo but definitely worth trying since its only few months old now!! I like how they are able to pull in all of our marketing efforts into one place for us so we can see what is working best across channels as well as which products have been performing better than others over time - this has really helped me understand where my team needs improvement! The platform itself could use some updates but it's not too bad atm (we're using version 1). We've seen an increase in sales from just having more information available about each item within their catalogs/sites.