I love this software because of everything. My organization can use this software to communicate and collaborate during any disaster. In addition the software allows us to save files during future disasters. I don't like the customer service of this software. They are very difficult to get a hold of. The customer service is always on the run. I wish we could communicate with customer service via text. The software is a valuable tool for us as a organization during any disaster. I like that this is a mobile-based platform that can be accessed from any device. The app is easy to use and has a lot of features. You can have multiple users accessing the app simultaneously. I have not found any faults with it. I have not used the system enough to be able to comment on the security features. I am satisfied with the product. It has been easy to use and I have been able to accomplish a lot by using the system.