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Albania, Tirana
1 Level
749 Review
57 Karma

Review on MAXTOP by Matt Buchanan

Revainrating 1 out of 5

Experience with MAXTOP's Travel Duffels That Was Not Satisfying

My recent encounter with MAXTOP's online business left me feeling let down and frustrated. Because I have a journey coming up soon, I decided to buy a travel duffel from them; however, the product that I received was of a low quality. The stitching was uneven, and the material gave off an impression of being both inexpensive and fragile. When I tried to get in touch with their customer service team in order to request a reimbursement, I was met with representatives who were unresponsive and appeared disinterested in assisting me. It took a number of tries and a great number of phone calls before I was eventually able to get a response, and even after I did, their answer was not satisfactory. In addition, I found it difficult to navigate the website, and it was even more difficult to locate the particular merchandise that I was seeking. In comparison to other online shops offering a comparable selection, the prices were significantly higher. My purchase did not arrive until after a month had passed, even though the promised delivery date was within two weeks. This caused me a significant amount of inconvenience. As a direct consequence of this, I had no choice but to bring along an additional bag on my journey. My experience with the travel duffels sold by MAXTOP was, all things considered, a letdown. The merchandise had a substandard level of quality, the customer service was unresponsive, and the amount of time it took to ship was unacceptable. I would not suggest doing business with MAXTOP, and I will not be making use of their products or services in the future.

Pros
  • Superior assistance for clients
Cons
  • a challenging platform to navigate