Review on t28 by Nathan Skipper

The ability to integrate with other systems like Salesforce, Zendesk etc., so that it is easy for our agents/customers contact us via their preferred channel (email or phone).

I wish there was an option within T-Mobile's CRM tool called "t29". It would be great if we could have all incoming calls routed through this instead! We need one central place where customers can view open tickets from across multiple channels - email & SMS messages as well as inbound call center ticketing data are integrated into single dashboard which allows customer service reps better visibility over current issues being dealt by team members who handle those cases / requests.