I love how easy it is to use for both clients AND myself as my vet tech! It's so simple that anyone can pick up very quickly without having any experience in using such programs (like me!). Some of our vets don't like when they have appointments set through this program because we are not able see their charting/vet notes etc., but others find them useful since there isn’t always time before each appointment to look at paperwork / charts; plus you know what questions your provider will be asking ahead of time which makes things run smoother & faster!! We've been really happy with digitails services thus far - everything has worked out great from scheduling new patients, billing insurance companies efficiently, even getting referrals sent directly via email instead of paper form. They're also fairly inexpensive compared vs other providers' systems if used just once.