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Digitail Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.7
Vertical Industry, Veterinary

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Description of Digitail

Purposefully-designed, cloud-based, veterinary software solution. This modern design provides an online booking system, a digital pet parent app and portal, 2 way chat and telemedicine capabilities, all within an all-in-one approach with no additional integrations or fees necessary. Digitail offers customizable templates with comprehensive reporting components, abilities to prepopulate diagnoses, recommendations and discharge forms, as well as wellness plan management functionalities. Practices are integrated with talk-to-text and quick text functions to maximize time and efficiency while completing records. Ordering inventory and creating shopping lists with a click of a touch facilitates the process much more quickly and in an organized fashion. A directory of stock is provided for simplicity, advanced stock management reporting alleviates the stress of having expired products on the shelf and barcode scanners record inventory demands. Enhancement are frequently conducted in order to boost our clients productivity and efficiency throughout their workflow. Digitail presents a user-friendly approach for your practice and your pet parent needs, while offering unlimited training and 24/7 support.

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Easy to use for both clients & vets

I love how easy it is to use for both clients AND myself as my vet tech! It's so simple that anyone can pick up very quickly without having any experience in using such programs (like me!). Some of our vets don't like when they have appointments set through this program because we are not able see their charting/vet notes etc., but others find them useful since there isn’t always time before each appointment to look at paperwork / charts; plus you know what questions your provider will be…

Pros
  • Easy access
  • The customer service reps here do an amazing job making sure all concerns get addressed promptly.
  • This system seems much more user friendly than most software solutions offered by hospitals or clinics within veterinary medicine fields across US states where some still utilize pen andpaper methods
Cons
  • Good but not great

Revainrating 4 out of 5

Great Platform For Veterinary Practice

I love that it allows you to use your own vet clinic if needed as well! It's easy for me to log into and make appointments from anywhere in my house (even while watching tv). The interface is not always intuitive so be patient with learning how to navigate through each function of this platform. There are some minor glitches here and there but they're really quick to fix when brought to their attention by our office staff. So far we haven't noticed any downsides to using digitail over other…

Pros
  • Easy appointment booking
  • Integrated practice management systemEasy user navigation within software
Cons
  • Not all features necessary
  • Difficulty sorting dates easily.
  • Lackluster customer service

Revainrating 5 out of 5

Digitail - Great support & great app

I love that they are very responsive to customer service issues (even when it is not their fault). There was one time where my account needed resetting but after waiting for several days in between calls/emails we were told there would be another delay because of "security reasons". That's fine if you want your business shut down at 3am! But then again this isn't just any other startup - so maybe what happens during normal working hours shouldn’t affect our day? The platform itself works well…

Pros
  • Great client support
  • Quick response times with most requests made within 24 48hrs, compared ot weeks or months ago
  • Many different options available depending upon needs &amp#x2013 style preferred.
  • Easy accessability
Cons
  • It is hard to say