I like that it can be used for multiple departments in one database, which makes administration easier when you're not working directly with each department's IT staff. It sometimes takes too long to load data into the system, but this is more likely due to my own inexperience than any fault within the software itself. We've been using the software since 2009 without major issues and so far haven't found anything about the product that would make us wish to change our choice. The biggest problem at this time was having enough space available to store all of the information needed by different employees across the organization. This has now changed thanks to our new cloud-based solution, which allows everyone to access their data from anywhere they have an internet connection.