The program has been very helpful to our organization because it allows us to create custom reports that are not available anywhere else! It's also great how you can use different colors depending if your product or service requires special attention (e.g., red color = high priority).
This feature would be nice but I'm sure they're working hard at improving their customer support team so we will see what happens next time around with any updates/upgrades etc.. We have used several other programs before which were free; however none had all these functions like creating sales sheets & inventory lists as well as being able to customize them easily without having too many steps involved.