I like that it is easy to use, makes video calls so much easier than some other software out there! It also works great with our existing phone system which helps me solve my issues as far setting up new systems goes in addition as well (which has been an issue for us recently). The call quality could be better - but this can normally happen when you are using VOIP/video calling at all times of day or night since they still need time zones from your location in order set-up correctly before starting work etc.. Great simple solution if required by clients / colleagues alike who don't want any additional equipment needed such as headsets either through lack funds availability ect., just get them one computer screen & headset instead :) Make sure everything installed properly then run updates regularly otherwise things start going wrong very quickly after installation ;) We have solved many problems over Skype now being able too.