There is nothing that I don't like about this CRM software. It makes my job easier by centralizing all of our accounts in one place. This has made it easy for me to manage and keep track of customer records. We have been able to solve some problems with this system that we weren't aware of before using this program. It's really helped us out by making sure that everything is tracked at once. The only thing that I dislike is that you can't create your own fields as well. If you're looking for something simple and easy to use then this is the solution for you. I highly recommend giving Trulient a try because it will help you with your sales process. It's helped us organize our sales department better.