I like that it has all my alarm information in one place, which allows me to keep track of everything about my account. It keeps me organized! There's nothing really that I dislike about this software. The only thing I'd say may be helpful is that there are some things you have to do manually, but that's not a big deal for me because I don't mind doing those things occasionally. When I first started using it, I was using another software that was more complicated than this system. So far, I've been very happy with how easy it is to use and navigate this system. I have an alarm monitoring business and this helps me keep track of what's going on with my accounts. I can see exactly where each customer is at in their billing process. I also love being able to set up alerts so that I'm notified if any of my customers run a false alarm.