I have ordered a new item for stuffing stockings. It arrived with the edge of the packaging torn off, sealed with packing tape. there were also tearing areas that were not fixed. All parts were in stock and we were able to build the tree. The tree is adorable. I was disappointed that the new product arrived "refurbished" - the listing should have said it was intact but with damaged packaging. And it shouldn't have been the full price you would pay for a brand new, never opened product. That's why I gave only 3 stars.
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