When: October 18, 2022 The Samsung store in the Nevsky Center was where I made my purchase. The phone started freezing up when using applications on October 21, 2022, and the lock screen started turning on and off by itself an infinite number of times, up to the point where a reboot had to be forced using the "volume down" and "lock" keys because the reset button and other buttons stopped working. The phone becomes hot in the top right corner whenever I make a call, and it has happened before that the other person on the line couldn't hear me and vice versa until I reset the device. It's not the SIM card's fault, because. This issue with connecting does not occur on any other devices. I have to reset the phone at least three times a day so I can use it because he randomly stops replying. The phone's usage has been in conformity with the operational conditions. On October 29, 2022, I brought this phone in to the store for diagnostics. in addition to 11/05/2022 after inspection and original settings restoration. As no issues were found in the phone's operation after a factory reset, I was told that I couldn't get a refund (despite the fact that the quality assurance period of 15 days had not yet ended!). And indeed, there are essentially zero issues with the phone's operation when it is "empty," with no apps installed. Yet the phone wasn't purchased with the intention of never adding any apps and only ever using the "call" and "sms" features. The phone stops, lags, and fails to even make a call while installing the most fundamental programs. After a month of sitting in the Service awaiting rechecking, the outcome of this gadget has not changed. My mom and I bought our phones within three days of each other, although we live on opposite sides of the nation. Purchasing is not something I endorse.
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