I just received my sharpener and was disappointed that the edge guide was missing. The packaging was well done and not damaged so don't think anything got lost in delivery. I was ready to sharpen some knives, but I need to figure out how to get the right angle. The stone, frame/plinth appear to be of good quality but I have to defer further comments until I can use them. Missing parts should never be rated highly, regardless of whether the main product is ok or not, and based on the value of the product I thought I was getting. Updated Review: I was sent a full set of bricks, this time with a manual, so I'm changing my review based on the customer service and willingness to support their product. One star is missing due to an initial problem with missing parts when shipping the product.
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