My favorite part of this software was that it allowed me to create subcategories & tags within my folders - which made searching so much easier! I didn't like how there were some times when searching would not work properly, but that's probably just because of our network configuration. If your organization has a lot of files then this will be very helpful. We used this tool to organize all of our internal documents as well as those received from customers. The product has been able to help us find the right information for our customers very quickly, and easily. There is nothing I dislike about this product. We have been able to find information quickly and easily for our customers. It has also been very easy to set up. We have not had any problems with SearchUnify. We have been able to find the right information for our customers very quickly.