Arguments in favor follow below: Coffee is delicious and the machine is compact and beautiful. The alternative store has a wide variety of capsules to suit every preference. Hot water is ready in 30 seconds after turning it on, and your aromatic coffee will be waiting for you. Two-year guarantee. Distinct drawbacks: In March of 2022, I purchased a coffee maker; by September, water was leaking out from under the case even while the machine was in rest mode. While I always had my phone on me and never missed a message, Nespresso's customer service was abysmal. I made my first repair request on September 27 and was repeatedly assured that someone would call me, but never did. This resulted in the coffee maker being taken in for service just about the middle of the month of October. Another fascinating revelation was that you need to be a member of the Nespresso club and have placed at least one capsule order before they'll accept your machine for repairs. I didn't have this problem, but apparently Nespresso did, so they met with me and took the car in for repairs after it had been frozen for about three weeks. The vehicle was repaired and returned within a week or two, and it continued to function normally until November 2022. The issue recurred in November, when I saw water collecting under my car. Once again, after phoning Nespresso's customer service, I received an SMS stating, "we could not reach you." If you purchase at least 200 capsules from Nespresso, you can send your broken machine in for repair or upgrade to a brand-new model through their Trade-In program. I took advantage of the deal, and the total cost of the capsules was $7,650. On November 25, 2022, a brand-new lime-colored coffee maker was brought to my home. On December 2nd, though, water was once again discovered beneath the brand-new coffee maker. Once again, we had to get in touch with tech support to get the coffee maker serviced. After the repair, I'm hoping it will last for another six to eight months, or until the 200 pills are gone.
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