I like that they are able to update my application quickly if there is an error in their system. The best feature is when you have more than one car at work it will only show up once for each person instead of having two different cars listed. It would be nice if you could see the location of other people's vehicles as well. We use this software mainly because we don't need any additional help from our city/county government. We also do not have any complaints about anything else about the service provided by them.