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Anguilla, The Valley
1 Level
736 Review
63 Karma

Review on Anker Protector Extension PowerExtend 6 Outlets by Vivian Eker

Revainrating 3 out of 5

Failed after 3 months - Disappointing customer service from Anker

Strip stopped working 3 months after purchase. I first contacted Revain and the rep kept hanging up on Anker, claiming my privacy was at stake. I then exchanged 10 emails with Anker support in the last week including 2 different order screenshots from Revain because they needed more details. In the end I was told to print the strip, pack it and give it to my postman, which I did, but Anker still claims the package wasn't scanned and they won't send me a new one. I spent a lot of time shuffling power cords at my work place. The only reason I paid for a premium product was Anker's reputation. Very disappointed with my experience. UPDATE - I finally got a replacement so I upgraded it to 3 stars.

Pros
  • Best
Cons
  • Replaceable