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United States of America, Gilbert
1 Level
674 Review
27 Karma

Review on LBW by Christopher Rodriguez

Revainrating 1 out of 5

Experienced outdoor enthusiasts will find shopping at the LBW Online Store to be a very disappointing experience.

As someone who has a lot of experience in the outdoors, I was excited to check out the LBW online store for my most recent adventure. My experience, unfortunately, left a lot to be desired in many ways. To begin, the amount of products they had to choose from was unimpressive, and a good number of the things were either sold out or unavailable. It was aggravating to spend so much time perusing their website only to discover that the majority of the items I was seeking were sold out or otherwise unavailable. Even worse, when I did eventually find products that I wanted to buy, the process of checking out was a complete and utter nightmare. My transaction took an embarrassingly long time to finish because the website was so sluggish and unresponsive. Because I was unsure whether or not my purchase was being processed, I found myself clicking the same buttons over and over again. My purchase did not arrive in good condition, and the shipping was extremely slow, adding insult to injury. There were some things that were broken, and there were others that were completely absent. When I tried to get in touch with customer support, I was met with indifference and a refusal to take responsibility for their actions. My time spent shopping at LBW's internet store was, on the whole, a negative one for me. As an advanced user, I have higher expectations of a merchant that sells outdoor gear. The product assortment was uninspiring, the checkout procedure was aggravating, and the quality of service provided to customers was below average. When I have a need for outdoor gear in the future, I will seek elsewhere to satisfy that need.

Pros
  • Commitment to client satisfaction.
Cons
  • Communication with the seller