Botanalytics is a very powerful tool to improve the customer experience. We can track all the conversations with our customers. We can also track the time spent with our customers. We can also create a dashboard to monitor the conversations. I do not have any dislike about Botanalytics. I would recommend Botanalytics to all the companies who want to improve the customer experience. We are solving the problem of customer engagement. We are solving the problem of customer retention. We are solving the problem of customer satisfaction. We are solving the problem of customer acquisition.