When connecting my iPhone 11 Pro Max, CarPlay kept crashing and going back to the launchpad screen. I contacted support who advised me to update iOS to the latest version 13.3.1 and now everything works as expected. The touchscreen is responsive and the buttons don't feel cheap. This is an inexpensive CarPlay deck. I'm deducting a star because the installation guide wasn't very clear (you can see it in the product description).
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