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Review on DPAccessories by Jesse Gray

Revainrating 1 out of 5

DPAccessories: An All Around Disappointing Experience from the Beginning to the End

Recently, I made a purchase with DPAccessories and was met with an awful customer service experience. My experience in its whole was less than satisfying, despite the fact that the company has an outstanding website and a huge assortment of vehicle parts and accessories. To begin, I had a hard time navigating their website, and it was a struggle for me to find the items I required. When I did finally find the things I was looking for, the descriptions were confusing, which made it difficult for me to judge whether or not they were an appropriate fit for the vehicle I drive. In addition, the things that I was sent were of a low quality, and they did not correspond to the requirements that were published on the website. I tried to get in touch with their customer support team, but they were unresponsive and unable to assist me in any way. They would not provide a refund or an exchange, so I was stuck with things that did not meet my expectations and that I could not use. Last but not least, the delivery was a complete and utter headache. The estimated delivery date was missed by a significant margin, and the products were both broken and improperly wrapped when they finally arrived. The lack of care and attention that was taken to the packaging, which resulted in my things becoming damaged while they were in transit, astounded and shocked me. In a nutshell, my time spent working with DPAccessories was filled with nothing but frustration and dissatisfaction. This online business is not one that I would suggest to anyone due to the challenging navigation of the website, the low quality of the things offered, and the unresponsive customer support. Don't put yourself through the hassle; go shopping somewhere else.

Pros
  • Shipping that is both quick and dependable.
Cons
  • Customer inquiries are not answered quickly enough.