Review on Swagtron Pro T1 Hoverboard - The Ultimate Self-Balancing Electric Scooter! by Brian Hrdlicka

Helped our 11 year old son purchase this to ride with other neighborhood boys during COVID lockdown. Purchased beginning of April 2020 and by start of June 2020 the battery would no longer hold a charge and it basically just quit working. After contracting Swagtron customer service and doing online return requirements, the unit was shipped back to them (thank goodness my husband saved original packing). We were told it would be 5-20 days for repair and unit would be sent back to us. It is now July 17 and we still have not received the hover board back. When I called last week to Swagtron customer service, I was told it was fixed and would be shipped to us by the end of this week. I called again today to follow-up, as we have not received the hoverboard back and was hung-up on twice by Zero. I did an online chat with Noah (might be the same person, who knows) and was told that the unit would be repaired and shipped to us by the end of next week. So, basically their customer service lies and gives out false information. We feel bad as our 11 year contributed $100 of his allowance money to this purchase and it was meant to be something fun for him to do when so many things have been cancelled or no longer allowed. Now Swagtron has both our money and the product and seems to care very little about doing anything to make things right. Our neighbor's boys both have Hover-1 boards and they have had trouble with one of them. Hoverboard company helped them within one week and actually replaced the board for them. So, to other parents considering to purchase a hoverboard for your child I would strongly recommend you try another product line and not Swagtron to save yourself the headache of ever having to deal with their customer service.or lack there of. I really wish now that we had gone with another product line and can not, in good faith, recommend to parents that you purchase Swagtron products. It is quite frustrating to be out the $234 and not be able to get confirmation of when we may get the unit back.