I ordered this because I had problems with hackers. As if covered with small suction cups. I got here in a reasonable amount of time, but the instructions and setup involved using my phone (which was also jailbroken) to set it up. No paper instructions (which sucks). Anyway, I got my son to use his phone and plug it in. He had to call support to get it hooked up properly, but then it was fine. In the short time that the first set arrived, it blocked over 15,000 attempts to break into my network. Over 15,000 attempts - couldn't believe it. Even showed some IP addresses (mostly foreign ones). Russia, China and a number of other countries are working overtime, to say the least. Anyway, once I took a nap and woke up - the box stopped working. We called customer service again and they were amazing. They sent me a new set because the first one stopped working. That was supposed to be the end of it, but the modem I ordered to go with it so I could get rid of the Comcast box - well, if you suspected it suddenly stopped working too - then you got the right answer. I'm checking the non-comcast options right now because I think that's the problem. Their excuse was that the modem box was incompatible, except that I had tested all of that before I bought it. They said something about not being able to handle the speed of the internet, which is a scam. This was the first time in our history with Comcast that we actually got the speeds we paid for. Everything was faster and again and again - the network with Rattrap intercepted so many stinky intruders. Even my free download neighbors were blocked from accessing my systems. I can recommend this device unreservedly. The company will even replace it if it fails - no arguments - nothing. That's cool. I love it.
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