I like how easy it was to use, with all my employees being able train themselves in less than 30 minutes! The ease at which you can add multiple users without having them have different accounts or passwords has been great too - especially when we are trying out new features before rolling into our main office!! There's nothing really i dislike about this program but maybe if they could make more training available? It would be nice just so everyone knows what everything does instead us explaining things over again every time someone uses something else from their department/office etc..