The best part of this software is that it actually helps me to achieve my nutrition goals! I can track all meals, snacks, workouts & food intake in one place so there's no need for paper recipes or calorie counting anymore! It has helped me lose weight over time (I've lost 15 lbs since starting using this product). And as far as customer service goes - they are always willing/able to help you out by emailing them directly when ever necessary. There isn't anything bad about amiku at all honestly!! If your looking into an online nutritional tracking tool then definitely try it out first before buying because some people just don't like how their computer tracks everything. Tracking what foods i'm eating, exercise routines etc. This is very helpful.