I bought a 100ft outlet pipe to replace my old 50ft outlet pipe. The first 100ft sensor randomly opened when it wanted to. This is not good. After jumping through a few tech hoops, it was determined that I probably had a bad sensor. A week later a new sensor arrived and was found to be doing the same thing. Opens when he wants. Mighty Mule tech support (who was very professional from BTY) was very skeptical that I would receive another faulty gate open sensor like I did. Another week below the belt and I got a sensitivity adjustment (potentiometer) that fit in the circuit. It did not work. By now the Mighty Mule support team didn't know what to think and I was starting to think I might be the problem. With a somber warning that if the third wand didn't work, I would be alone, the letter was sent and received a week later. The third time was adorable. It works great. Soooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooor month and a few hours to bathe in over 100 degree heat on the cell phone at my gate, waiting in line for the tech help and trying to fix my problem. I would only give one star except for the support engineers who were very good but couldn't replace a faulty product. Quality control should work better and save everyone time, effort and nerves!
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