As with other reviews, it took me a while to figure it out. Unfortunately, the lock could not be removed. I even tried all possible combinations! Tech support told me my lock was broken, which I understand can happen with any product. Sometimes a rotten egg is put in the basket. Kensington offered to pay for my locksmith services and send me a new lock. It was great except for this: I had to take my laptop to a locksmith. I wondered how to cut the cord. Scissors? Nah, too thin. Wire cutter? Possibly, but I'm sure I'll have to shorten it. It took a snip to sever the cord. At best, consider this article as anti-theft protection. Not sure at all.
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