I like how easy it was set up with our clients so they could see all their jobs under one roof! The user interface isn't as friendly/intuitive when first setting something new or just getting used back into everything in general but once figured out its pretty straight forward again :) We've had nothing about this product we dislike at least from what i have seen thus far which has been very impressed by!! Great tool if looking more towards client management than sales tracking only however there are other products available such as Salesforce & Hubspot who both do similar things without having to pay twice :). Using computool connect helps us keep tabs not only on where each project stands within an area (ie-project status)but also keeps them organized via submittal codes etcetc.