Review on OlarHike Replacement Filters & Sponges For 61Oz/1.8L Stainless Steel Pet Water Fountain - 4 Pack Each, For Cats And Dogs by Edy Yukface

My first purchase of this product was AWFUL. But once I got a replacement, everything has been great!The first one came in a product box inside an Ebay shipping mailer, so I don’t know if the issue was on Ebay and the warehouse, or the Olarhike company itself. But, immediately upon opening the box, I could tell something was up- the charging cord was assembled and laying on top, there were finger print and droplet marks all over the product, and when I popped the lid to look inside of the basin, there was a still-soggy USED filter and condensation inside. DISGUSTING, not to mention the potential diseases animals can spread to each other through water. Fine in a shared home, not fine from a stranger’s animal. Other warning signs were loose, empty packaging and twist ties in the bottom of the box.I immediately returned it and requested a replacement, giving it one more shot before I planned to move on and never trust this company again. But they pulled through. Replacement came fairly quickly (5 days) and not in an Ebay package this time, and it was clearly new, no prints, etc, charger in a box. And most importantly, my cats use it, and I love it! I got it to replace a plastic fountain that I’d had for years and was fed up with the 45 minutes it took to clean, yet still somehow was gross again in a few days with many tiny parts that even a toothbrush couldn’t fully reach to clean. One of my cats was also getting black crust on his chin. I will never go back to plastic! With this stainless steel fountain, cleaning is 10 minutes for a thorough clean, just 3 parts and no million little crevices, the filtering works well, the adjustable spout flow is nice, and I’m very happy with this purchase! My cat’s chin is also already significantly better. I highly recommend. Just open the lid every couple days to check water level (since it’s stainless, you can’t see when it’s running low, and it doesn’t shut off automatically if not enough water). And watch out for getting someone else’s nasty used returned item. But I’m glad it was at least remedied easily and in a somewhat timely manner.