The user interface is very simple, so it's easy for new users to get started. I've been able to find a lot of useful reports quickly without having to spend time digging through multiple screens. It has a number of different interfaces, so it can be confusing at first but once you figure out how to use it, you'll definitely like it. There are some limited tools, such as the ability to export CSV files, which limits what we can do with them. For our organization, there isn't much we dislike about this product - overall, it works well and is fairly intuitive. We have used a few other products in the past, however, none were as intuitive or easy to use as this one. We needed something that was easy to set up and could pull information from several different databases. We've had to go back and forth between multiple databases and software programs, which takes a lot of time and effort.