The user interface is very simple, so it's easy for new users to get started. I've been able to find a lot of useful reports quickly without having to spend time digging through multiple screens. It has a number of different interfaces, so it can be confusing at first but once you figure out how to use it, you'll definitely like it. There are some limited tools, such as the ability to export CSV files, which limits what we can do with them.
For our organization, there isn't much we dislike…