I like that this is very easy to use, it has all of my reservations in one place with alerts if there are any changes or cancellations. It also gives me the ability to book flights, hotels etc online without having to call customer service. There really isn't anything i dislike about this program as far as functionality goes. If you have multiple people working at your business then using this can be quite helpful when trying to keep track of everything. The only thing i would say is that sometimes it takes awhile to get things updated after an update/change. This makes it hard to know what updates need to happen next. We have been able to cut down on our phone calls by almost half since we started using this software.