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Niger, Niamey
1 Level
770 Review
55 Karma

Review on OWKEY by John Boyce

Revainrating 3 out of 5

A Disappointing Online Shopping Experience at OWKEY

As a seasoned professional in the field of technology, I had high expectations for OWKEY's web shop. However, there was a lot missing from my encounters. They have a good selection of mobile phone accessories, but they could improve on their customer support and shipping times. The first thing I noticed was how poor their customer care was. It took me multiple tries to get a response when I had a query about a product. When I did hear back, it wasn't particularly useful. In today's cutthroat online market, a failure to prioritize customer care like this simply cannot survive. Second, we were dissatisfied with the delivery time. Despite their claims of "lightning fast" delivery, I had to wait a lot longer than anticipated for my package to arrive. The order took a long time to come, and when it did, the packaging was damaged, so I don't think they take very good care of their customers' orders before sending them out. Overall, despite OWKEY's extensive product catalog, we can't suggest them due to our negative experiences with their customer service and shipping policies. If you're in the market for a mobile phone accessory, in my professional opinion, you should look elsewhere.

Pros
  • dependable and long-lasting goods
Cons
  • For a long time