I like that it gives me an easy way to store all of my evidence in one place. It helps keep track of the dates, parties involved, and other important details about each investigation. It's not really user friendly, which can be frustrating when trying to input information. At this time, there are no downsides that I am aware off. But if you're looking for something that does what it says, I would recommend giving it a try. Keeping organized and finding evidence quickly is crucial when conducting investigations. CaseMaster has made it much easier for me to maintain a log of everything we have done in our cases since starting at the agency.