I like that it has all of my clients in one place! It also saves me time by not having to go back into each client's profile when they need something done again (which happens often). The only problem with this program, which may be user error or just an issue from their end, but sometimes you can't get them out of your mind unless you actually put someone there. Sometimes people are stuck thinking about how much work it would take if they had staff members who weren't as good at what they do than themselves. This helps solve those problems because now we have one person doing everything instead of two-three different employees. We used to spend hours every week trying to keep track of our customers' appointments, etc., so this was such a huge help!!