I love everything about this software! It has helped me keep track so much easier than before it was installed (and yes i know there are other options out their). This program allows you access from anywhere at anytime allowing for more efficiency during work hours or after working hrs as well when away from your desk/office etc.. You have complete control over what information gets uploaded into each section such as emails sent & received, phone calls made /received ect...This helps save time by not needing constant updates while still being able tp view all info quickly if needed also keeps everyone up-to date wihout constantly checking back every few minutes - saves alot og stress!! Not many downsides but 1 would probably say its hard sometimes getting used too some features due tot he fact we dont use them often enough yet however once u get familiar witheh then ur fine :) Great product especially considering how cheap.