The best thing about Genetec is that it is a one stop shop for all of your digital evidence needs. I love that I can search for a file and it will pull up all of the related digital evidence. I dislike that it is not user friendly for the average user. It is difficult to navigate and finding files can be a challenge, especially if you are not familiar with the system. I highly recommend this to any agency that has digital evidence needs. Genetec is a great asset to our agency. It has allowed us to streamline our process and provide a better customer experience.