It's very user friendly software that can handle any type or size operation in your lab without you having too much knowledge about its functions/capabilities etc..
The only thing I dislike is sometimes when there are updates available for certain feature within some period then those features might not get updated (or at least timely) but this happens more often than expected! Thats my experience so far since i have been using CCS from almost 2 years now!! Nothing really comes out as bad once u learn how things works around here. And yes if anyone needs help they will always respond promptly no matter what timezone we're located @.