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Steve Lawrence photo
Germany, Berlin
1 Level
787 Review
58 Karma

Review on πŸ” 20" 200 lb Gas Prop Struts Shocks with L Mounting Brackets | 20" Lift-Support Gas Spring for Heavy-Duty Floor Hatch Trap Door Murphy Bed (Suitable Lid Weight: 185 - 220 lbs) | 2-Piece Set by Steve Lawrence

Revainrating 5 out of 5

Customer Service Update

As with many other reviews, choosing the right shock size is the hardest part. I initially read reviews where customers chose dampeners that were too strong for their application. I usually tend to overrun extensions, so I bought a size smaller than I originally intended. The end result was that I chose a shock size that fit my unfinished project, but after adding material to finish it I added more weight than the shocks could handle. I confessed this to them and explained my situation to them. Within hours they responded with photos and clear instructions on how to measure the weight at the top attachment point to estimate the shocks needed. The best way to describe working with them was refreshing in many ways. They were willing to help their client by understanding their project's needs and providing clear instructions and images depicting the next suggested steps. My positive experience with their customer service prompted me to write a positive review which has resonated with many others.

Pros
  • Wide Range
Cons
  • Zero