The staff is very helpful with their knowledge of customer service! I always feel as though they are willing to give me advice, support or anything else needed for my business success. They do not seem like this could be just another job; it's almost an extension off your family member who wants nothing but the best outta you! It makes them happy when we come in contact with customers because our interaction helps build relationships between us all. There isn't much about next-it other than how friendly everyone has been towards each other while working together. Definitely go into next-its knowing what kind o people will work there - some may have issues if treated wrong by management etc. but most employees at least make sure others get coffee/lunches regularly and are polite enough not act condescendingly toward someone less experienced then themselves (I am more knowledgeable).