I love how it is so simple, yet powerful at the same time! The customer service has been great as well - they are always willing work with you when there needs to be changes or updates made regarding features within kugiadis system. It would really help if we could have more options for customizing our tours (i know that this may not seem like such an issue but some people prefer specific types over others). We've had no problems since using their product/service. They offer excellent support via phone calls or emails from one person who knows what he / she is doing which makes things much easier than trying to figure out something yourself only to find another problem later down the road.