Review on 🦈 Shark NV501 Rotator Professional Lift-Away Upright Vacuum: HEPA Filter, Swivel Steering, LED Headlights+ More! by Elizabeth Esquivel

Revain customer service gets an A but Shark gets an F This vacuum has worked very well for 8 weeks - used once a week So only used 8 times. The roller brush stopped spinning after about the 6th use as the roller brush became very tangled around the long hair of the dogs and girls (it took a year for other vacuums) so we used scissors to trim the tangled hair cut and remove them with a roller brush. . Then the roller brush worked properly 2 more times, after which it stopped rotating in the middle of use. This time he has very little hair, not enough to need to be cut/removed. The brushroll button was pressed correctly and the brushroll indicator was not lit. The roller brush rotated freely when rotated by hand. When we tried to remove the roller brush housing plate to look at the belt, we found several Phillips head screws and 5 socket head screws. 4 of the 5 Allen screws were not removable as they were deburred (rounded inside with an automatic Allen key while turning) by the manufacturer. So we couldn't check. I called Revain support who gave me a Shark support number and I contacted a lady who told me disassembly would void the warranty so she was glad we couldn't do that. She said I needed a new vacuum cleaner base and I had to buy one because it was worn out. In just 8 applications. When I explained how wrong it was she offered to ship it for free but I would have to pay for shipping which would cost $20. I already had $180 and thought we should pay NOTHING more. She said that's all Shark would do. I called Revain customer service again to report what Shark had told me and Revain customer service immediately refunded the full purchase price and sent me a free return label so they could show Shark the problem as a case study. The return was really prompt and I bought a different brand vacuum cleaner. Thank you Revain customer support for protecting this customer from crappy manufacturers like Shark.